This page points to articles produced by the major ERP vendors, either about support in general, or articulating their views towards 3rd party support.

Subject From Date issued Risks Costs Stability Future Integration
Customer support options Search SAP.com Mar 10 yes yes yes
SAP's return to a tiered SAP maintenance and support structure is good news for customers. After nearly two years of trying to push through a single maintenance and support structure, SAP heeded to customer concerns and reinstated a lower-cost offering. Visit the website

 

Infor's Flex Program Manufacturing Computer Solutions Mar 10 yes
Some 200 mid-market manufacturers have now signed up for Infor's Flex programme, launched last year to encourage users to upgrade or exchange existing Infor systems to software that can take advantage of Infor Open SOA. "Customers have made it clear that they expect more from their software vendor than solutions that do not grow with their business, and must be ripped out and replaced through a prolonged, expensive and risky implementation," comments Dennis Michalis, corporate senior vice president at Infor. Visit the website

 

Risks of 3rd party support Oracle yes yes yes
You need to ensure that your business systems are as progressive as your business strategy. That's why Oracle Support Services provides you with the industry's most comprehensive support programs. With Oracle Support Services, you get the commitment of our organization and world-class technology—dedicated to ensuring your success and extending your Oracle applications and technology investments. Visit the website